TERMS AND CONDITIONS

1. Acceptance of Terms

By accessing or using Rescue Me ("the Service"), you agree to these Terms. If you do not agree, you must not use the Service. The Service is provided strictly "AS IS" and "AT YOUR OWN RISK."

2. Nature of the Service

Rescue Me is a voluntary communication tool. The Service is NOT:

• an emergency service
• a rescue service
• a medical service
• a monitoring service
• a law enforcement service
• a guaranteed communication system

Users must always contact official emergency services directly in emergencies.

3. Emergency Warning

The Service must never be relied upon in life-threatening situations. We do NOT guarantee:

• alert delivery
• alert timing
• location accuracy
• uptime or availability
• message receipt
• functionality during outages or disasters

The Service may fail at any time. If you are in danger, call emergency services immediately.

4. Use Entirely At Your Own Risk

By using the Service, you acknowledge that:

• You assume all risk from use.
• You are solely responsible for your safety.
• You will maintain alternative safety plans.
• You will not rely on the Service in emergencies.

5. Limitation of Liability

To the fullest extent permitted by law, Rescue Me shall not be liable for:

• injury or death
• missed or delayed alerts
• incorrect location data
• outages or technical failures
• criminal acts or third-party actions
• loss of data or connectivity
• any direct or indirect damages

Your sole remedy is to stop using the Service.

6. No Warranties

We provide no guarantees regarding:

• reliability
• accuracy
• availability
• fitness for purpose
• uninterrupted operation

All warranties are expressly disclaimed.

7. User Responsibilities

Users are responsible for:

• maintaining device power and connectivity
• verifying contact information
• contacting emergency services directly
• complying with local laws

The Service is supplementary only.

8. Indemnification

You agree to defend and indemnify Rescue Me from any claims or legal actions arising from:

• your use or misuse of the Service
• reliance on the Service
• violation of laws or these Terms

9. Service Changes

We may modify, suspend, or discontinue the Service at any time without notice.

10. Age Requirement

Users must be 18+ or have parental consent.

11. Governing Law

These Terms are governed by the laws of England and Wales.

PRIVACY POLICY

1. Overview

This policy explains how we collect, use, and protect your personal data. By using the Service, you consent to this policy.

2. Data Controller

Paul Deavin
Email: Helpdesk@rescue-me.co.uk

3. Data We Collect

Information You Provide

• Name or nickname
• Email address
• Phone number (optional)
• Emergency contact details
• Messages or alerts sent
• Optional profile information

You control what information you add.

Location Data (Sensitive)

With permission, we may collect real-time or last-known location to send to your chosen contacts. Location accuracy is not guaranteed. You may disable location permissions at any time.

Technical Data

We automatically collect:

• IP address
• Device/browser type
• Operating system
• Usage logs and timestamps

4. How We Use Data

We use data to:

• operate the Service
• send alerts you initiate
• maintain security
• improve performance
• comply with legal obligations

We do not sell personal data.

5. Legal Basis (GDPR)

We process data under:

• Consent
• Legitimate interest
• Legal obligation

6. Data Sharing

We may share data:

• With your chosen contacts, when alerts are sent
• With service providers (hosting/infrastructure)
• With authorities when legally required

We do not sell or rent data.

7. Data Retention

We keep data only as long as necessary. You may request deletion at any time.

8. Security

We use reasonable safeguards, but no system is 100% secure. Data transmission is at your own risk.

9. International Transfers

Data may be processed outside the UK/EEA using appropriate safeguards.

10. Your Rights

You may:

• access your data
• correct data
• request deletion
• restrict or object to processing
• request data portability
• withdraw consent

You may complain to the UK ICO.

11. Children

Not intended for children under 13.

12. Policy Updates

We may update this policy at any time.

WEBSITE DISCLAIMER

1. Not an Emergency Service

Rescue Me:

• does not contact emergency services
• does not monitor users
• does not guarantee alerts or delivery
• does not guarantee location accuracy

Always contact emergency services directly.

2. No Guarantee of Functionality

The Service may fail due to:

• poor connectivity
• device failure
• power loss
• outages or disasters

The Service may fail at any time.

3. Use At Your Own Risk

You assume all risks and responsibility for your safety.

4. No Professional Advice

The Service does not provide medical, legal, or safety advice.

5. Limitation of Liability

We are not liable for any loss, injury, or damage arising from use or inability to use the Service.

USER CONSENT & ACKNOWLEDGEMENT

By using Rescue Me, you confirm that:

• You have read and understood these Terms, Privacy Policy, and Disclaimer.
• You acknowledge Rescue Me is not an emergency or monitoring service.
• You will not rely on this Service in life-threatening situations.
• You accept full responsibility for your own safety.
• You consent to the collection and use of your data as described in the Privacy Policy.
• You are 18 years of age or older, or have parental/guardian consent.